The Impact Guidebook chapters do not cover each and every good practice or concept that exists in the world.  The chapters do cover topics that we believe are essential for water utilities. There are other topics that may be useful. This section discusses some additional topics that you may want to investigate.

Social Environment

The ways that people in your organization work together and form supportive relationships is a factor in your success: if the social environment is a positive one, you will be more likely to succeed; if it is negative, you may find it difficult to make progress. 

Knowledge Management

Every day, people in your organization create information and knowledge that is vital to its survival and sustainability. There are ways to make sure that you capture, store, analyse and use the information to benefit your organization. One website that offers an introduction is