Be inquisitive. If you face a challenge, go to the Internet and find examples of how other organization have faced this challenge. You will surely find a lot of very good information that you can customize to your own situation. But like anything in print: use your best judgment when you review information – not everything on the internet is accurate.

The Good Practices section of this guidebook includes many ideas and approaches to apply for improved performance in any organization.  
Two of the approaches that you can investigate on the Internet are Balanced Scorecard and Six Sigma. These fairly new techniques are both designed to help organisions find ways to improve.

Organizations use the Balanced Scorecard approach…

«…to align business activities to the vision and strategy of the organision, improve internal and external communications, and monitor organision performance against strategic goals.» [http://www.balancedscorecard.org/]

It balances 4 major business areas: financial performance, customer needs, employee growth and internal business processes.

«Six Sigma” is a disciplined, data-driven approach and methodology for eliminating defects … in any process - from manufacturing to transactional and from product to service.»[http://www.isixsigma.com/sixsigma/six_sigma.asp