Special Considerations

The IMPACT Guidebook is written using water organization examples.  However, many of the basic concepts in each chapter apply in any organization.This Guidebook is not a scholarly attempt.  It is intended as an introduction to the topics, giving suggestions for learning more.  There are entire books devoted to some of the topics in this Guidebook.

We have tried very hard to put together a guidebook that many people will find useful. We have put our hearts and our minds into this effort.

You may not always agree with us. The examples may not be perfect for you. The ideas and examples are here for you to consider, modify and use, as you wish. There is no one solution that will fit every problem in every location.

This Guidebook does not provide solutions for all of the challenges you may encounter to enhance commercial and technical management practices in water and wastewater utilities and it does not promote blue- print solutions. This Guidebook does offer a way to look beyond your workplace to improve your knowl- edge and skills and find ways to improve.



The «Water Impact Guidebook 2012» was initiated by the following GIZ programmes, commissioned by the German Federal Ministry for Economic Cooperation and Development, BMZ: The GIZ capacity development programmes, «MENA WANT» and «WAVE/WAVE+», implemented in the MENA region and in East-Africa (see www.mena-water.net and www.wave-water.net); GIZ Water and Wastewater Management Programme in Egypt, and GIZ Support to the Water Sector Reform in Tanzania.

This Impact Guidebook would not be possible without the efforts of numerous water specialists and practitioners.

Most of them are acknowledged in the Guidebook, although many others contributed indirectly during lively discussions with their ideas and examples. Most important were the outstanding skills and never-ending commitment of Nancy Barnes, a dedicated water expert, practitioner, trainer and accomplished writer. She developed the overall concept, was the principal author of many chapters, guided others in writing their chapters, and finally she put the entire puzzle together.

Because this Guidebook is based on the original one published in 2003, we must acknowledge the contribution of the Jerusalem Water Undertaking (JWU) Board of Directors and its staff who developed and implemented many of the concepts in the Organization Development section. Namely, the former Managing Director Abdelkarim Asa’d was instrumental not only in drafting and editing many chapters but also in implementing a good part of the book within the JWU. He enriched the book with extremely valuable lessons-learned and practical examples.