Conflict Resolution

The history of the human race is full of conflicts – between countries, groups and individuals. When conflicts arise, it makes sense to resolve them so that things can proceed smoothly. There are techniques to systematically resolve conflicts in your work and personal life. Conflict is not always a bad thing – it can often help an organization find a better way to proceed.

Effective Meetings

How often do we go to meetings that drift from the agenda, take too long and accomplish too little? People can learn how to prepare, conduct and follow-up that will help meetings accomplish objectives. Meetings that respect time, stick to the agenda, and bring about interactive participation are the meetings that people take seriously, enjoy and find useful.

Time Management

Time is a valuable resource. Time management refers to a range of skills, tools and techniques used to manage this resource that you can use as you work. You may be better able to manage your time if you: Plan, set goals, prioritize, delegate, organize, monitor, schedule and adopt management by results.


Can you imagine how life might be without ethical principles like honesty, fairness, transparency, accountability, credibility, responsiveness and equity. Related to governance principles, this chapter provides guidelines for establishing or improving the ethical behaviour of people in your organization. 


Together Everyone Achieves More – but how often do we work individually and forget the benefits of teamwork? The chapter provides ideas for building teams and encouraging teamwork. 

Doing a Good Job

People who are actively engaged, motivated and skilful do things well and this means that they do a good job. This chapter discusses the benefits of doing a good job and provides tips to employees for improving their performance in a general manner. 

Communicating Effectively 

We communicate to let people know what we think or feel and to understand what others think or feel. This can be a challenge because so much of communication is non-verbal. The success of organizations today is closely linked with the ability of people to communicate effectively.  This chapter shows how to improve communication practices.  

Reporting and Analysis

Management reporting is a core component of management control. It measures the results, compares them to goals and relays this important information to different levels in the organization. Accurate and timely reports help managers make effective plans and decisions. They help an organization hold people accountable for the results of their actions.

Making Effective Presentations

How often have you listened to someone make a presentation that helped you go to sleep? Or one in which you could hardly read the slide because there were too many words on it? There are simple rules to follow to make sure that when you make a presentation, the audience pays close attention to what you say.


Managing an organization involves working with many different stakeholders who may have different and sometimes even conflicting values, goals and views. We need a way to maintain harmony and bring people together. Negotiation is a way to do that. It takes preparation and effective skills across the negotiating table – and there are mistakes to avoid.

Leading People

Where would we ever be without leaders? Think for a moment: what if there were no community leaders to represent the people? What would happen in a battle without a general? How would you know what to do today without direction?  Leading people is an essential ingredient for an organization to successfully fulfil its mission – and leadership is more of an art than a science. Most successful leaders share the same traits and behaviours and they have a high level of commitment. 


Motivation is a drive that inspires people in groups or individually to accomplish an activity and do it as perfectly as possible. A person may have the ability and skills to perform but due to low or no motivation, he does not optimise his skills and abilities for the organization. Investing in motivation may lead to positive behaviour among staff. 

Employee Feedback

None of us does everything perfectly all the time. We make mistakes – or we do not do as well as we could. One of the important roles of a supervisor is to give feedback to people – pointing out things they have done well and those that they have not done so well. These discussions may be about behaviour or about the quality or timeliness of their work. The intent of feedback is to help an employee develop and improve.