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›› Introduction to Human Behaviour©giz2012 Teamwork: Together Everyone Achieves More – but how often do we work individually and forget the benefits of teamwork? The chapter provides ideas for building teams and encouraging teamwork. Doing a Good Job: People who are actively engaged, motivated and skilful do things well and this means that they do a good job. This chapter discusses the benefits of doing a good job and provides tips to em- ployees for improving their performance in a gener- al manner. Communicating Effectively: We communicate to let people know what we think or feel and to understand what others think or feel. This can be a challenge be- cause so much of communication is non-verbal. The success of organizations today is closely linked with the ability of people to communicate effectively. This chap- ter shows how to improve communication practices. Reporting and Analysis: Management reporting is a core component of management control. It measures the results, compares them to goals and relays this im- portant information to different levels in the organiza- tion. Accurate and timely reports help managers make effective plans and decisions. They help an organization hold people accountable for the results of their actions. Making Effective Presentations: How often have you listened to someone make a presentation that helped you go to sleep? Or one in which you could hardly read the slide because there were too many words on it? There are simple rules to follow to make sure that when you make a presentation, the audience pays close attention to what you say. Negotiation: Managing an organization involves working with many different stakeholders who may have different and sometimes even conflicting values, goals and views. We need a way to maintain harmony and bring people together. Negotiation is a way to do that. It takes preparation and effective skills across the negotiating table – and there are mistakes to avoid. Leading People: Where would we ever be without leaders? Think for a moment: what if there were no community leaders to represent the people? What would happen in a battle without a general? How would you know what to do today without direction? Leading people is an essential ingredient for an organ- ization to successfully fulfil its mission – and leader- ship is more of an art than a science. Most successful leaders share the same traits and behaviours and they have a high level of commitment. Motivation: Motivation is a drive that inspires peo- ple in groups or individually to accomplish an activi- ty and do it as perfectly as possible. A person may have the ability and skills to perform but due to low or no motivation, he does not optimise his skills and abili- ties for the organization. Investing in motivation may lead to positive behaviour among staff. Employee Feedback: None of us does everything per- fectly all the time. We make mistakes – or we do not do as well as we could. One of the important roles of a supervisor is to give feedback to people – point- ing out things they have done well and those that they have not done so well. These discussions may be about behaviour or about the quality or timeliness of their work. The intent of feedback is to help an employee develop and improve. E. How to Benefit from the Human Behaviour Section Each chapter has an analysis section that poses ques- tions to get you thinking about how your situation compares to the basic concepts. If you find that your situation can improve, we suggest that you consider the activities. Each activity is designed to illustrate effective human behaviour and provide a learning experience. You can do these activities on your own or you can do them in a group. Most of the activities lend themselves to dis- cussion. Encourage people to talk freely and bring in those who are reluctant to participate.