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©giz2012 Introduction to Human Behaviour You may have a new organization structure and new management systems but they will only work with positive human behaviour. Human behaviour can be defined as the collection of behaviours by people that are influenced by culture, attitudes, emotions, values, ethics, authority, persua- sion, and coercion. Human behaviour may also be governed by tribal eth- ics, religion, emotion, unwritten principles or behav- iours that are governed by laws, regulations and work procedures. We must understand the different aspects of human behaviour in order to be good managers. This helps us create situations that people will respond to in the de- sired way. Human behaviour can be positive or negative; it may lead to correct decisions and good results or it can lead to bad decisions and negative results. Behaviour may change over time, as people accumu- late experience, as their organizations grow in size, as their tasks become more complex, and as they gain knowledge and use new technologies like the internet and social media (Facebook, Twitter and blogs). The behaviour of one person will likely influence the behaviour of others. If one person is positive and pro- ductive, this will influence others to do the same – es- pecially if he is rewarded. And we all know those peo- ple who walk into a room and light it up! One person in a bad mood will have the opposite effect. A challenge for managers is to channel human behav- iour in positive directions that support the aims of the organization. A. The Importance of Human Behaviour One of the most important assets of an organization is its human resources – the people who do the work. The way people behave reflects the image of the organ- ization and is a major factor in its success or failure. The best organization structure and the best financial, management and technical systems will be useless un- less there are capable people who are willing and able to implement these systems. B. Chapters in this Guidebook that cover Human Behaviour Effective Work Behaviour • Conflict Resolution • Effective Meetings • Time Management • Ethics • Teamwork • Doing a Good Job Communications • Communicating Effectively • Reporting and Analysis • Making Effective Presentations • Negotiation Supervision • Leading People • Motivation • Employee Feedback C. How May the Guidebook Help You Influence Human Behaviour? How can we positively influence the behaviour of em- ployees in an organization? This will depend on the nature of the organization. Is it newly formed where you can start doing things in good ways from the first step? Or, is it an organization that has existed for many years and employees do things the same way they have for years?