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›› Introduction to Organisation Development©giz2012 Implementing Organization Change: Change often makes employees nervous especially when it affects the jobs people do or the amount they earn. Changes in structure may also affect procedures, reg- ulations and lines of communication. These things can disrupt the course of business unless you consider them as you make changes. This chapter will help you consider things like em- ployees, procedures, regulations, interactions, practi- calities and opportunities as you implement Organiza- tion Change. Planning Ahead: Without clear direction, organiza- tions can only react to current circumstances. Like a person on a treadmill, they move but they don’t get anywhere. Proactive organizations anticipate problems and fix them before they happen. They recognize opportuni- ties and take advantage of them. They choose their ac- tions. They do not let circumstances do it for them. As you will see in this chapter, the need to plan ahead is essential. Delegation: What happens if one person in an organ- ization makes all the decisions? This holds everyone else back while they wait for him to decide. Yet, many people want to make every decision. Delegation means sharing actions and decision making with someone else and it is one of the quickest ways to improve an organization. This chapter can help you improve delegation in your organization as it covers questions like: What is del- egation? What are the benefits of delegation? What to delegate? How to delegate? Management by Results: A manager is a person who is accountable for the outputs of others, for sustaining a team capable of producing those outputs and for giv- ing effective leadership to that team. Some organizations set specific goals for each employ- ee, track actual results, compare actual results to goals and reward employees who achieve goals. This chapter shows you how to manage in ways that get results. Rewards for Achievement: Each employee has a job to do. There is nothing wrong when a person comes to work and does his job. However, some employees do more for the organization than others. Rewards recog- nize their extra contributions. Some rewards come in the form of money and others do not. This chapter can help you find ways to motivate em- ployees through monetary and non-monetary rewards. Departmental Audits: Most organizations perform fi- nancial audits every year. Excellent organizations go a step further and perform departmental audits to check the performance levels of each organizational unit against pre-set indicators, policies, regulations and standard operating procedures. This chapter will help you understand how to establish and conduct a department auditing process. E. How to Benefit from the Organization Development Section Each chapter has an analysis section that poses ques- tions to get you thinking about how your situation compares to the basic concepts. If you find that your situation can improve, we suggest that you consid- er making improvements. Each chapter suggests steps that you can take and provides references, examples, case studies and links to help you proceed. To get started, you may want to try the OD Self- Assessment file in Excel. This can help you and your co-workers identify areas where you may need to im- prove.