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›› Introduction to Impact©giz2012 If you want to do a better job, you can find ideas in this Guidebook to do that. We know this to be true – ever since the original guidebook was published many of us have used it as a reference and a source of examples. Abbas and the 300 One day, Abbas found Nancy, the original author of the JWU Guidebook in a conference center in Dar es Salaam. He told her about how he found himself in a new position. On the first day, 300 people came to him to ask what they were supposed to do. Abbas used the Guidebook to organize these 300 people and delegate to managers who reported to him. Abbas used the Guidebook exactly as we all originally hoped it would be used. It was a special moment. Arthur in Bangladesh Arthur was a consultant for Asian Development Bank. He was employed to propose a new organization for a new water utility in Khulna, Bangladesh. Referring to the guidebook he was able to propose some op- tions for organizational development and manage- ment. After discussion, stakeholders chose to imple- ment one of these options. Jackson in Babati, Tanzania Jackson discovered the Guidebook on the desk of a utility manager and bought it from him at his own expense. He then applied the book to build up the new water and sanitation authority in Babati, which is now well established and running. VI. Special Considerations This Guidebook is written using water organization examples. However, many of the basic concepts in each chapter apply in any organization. This Guidebook is not a scholarly attempt. It is in- tended as an introduction to the topics, giving sugges- tions for learning more. There are entire books devot- ed to some of the topics in this Guidebook. We have tried very hard to put together a guidebook that many people will find useful. We have put our hearts and our minds into this effort. You may not always agree with us. The examples may not be perfect for you. The ideas and examples are here for you to consider, modify and use, as you wish. There is no one solution that will fit every problem in every location. This Guidebook does not provide solutions for all of the challenges you may encounter to enhance com- mercial and technical management practices in water and wastewater utilities and it does not promote blue- print solutions. This Guidebook does offer a way to look beyond your workplace to improve your knowl- edge and skills and find ways to improve. VII. Please Note Our apologies to the ladies: for the sake of crisp and clear language in this guidebook, we have used the male gender. We recognize the contributions that women make to organizations every day. We know that there are many competent women managers all around the world and we salute you! VIII. Acknowledgements This “Water Impact Guidebook” was initiated by the following GIZ programmes, commissioned by the German Federal Ministry for Economic Cooperation and Development, BMZ: • The GIZ capacity development programmes, “MENA WANT” and “WAVE/WAVE+”, imple- mented in the MENA region and in Africa (see “” and “”) • GIZ Water and Wastewater Management Programme in Egypt • GIZ Support to the Water Sector Reform in Tanzania