• Every person on this planet needs water every day and each of us gets it in some way – although it is easier for some than it is for others...

  • Technology advances so fast that it can make you dizzy. But technology is responsible for many improvements in the ways that we work and communicate and there are ways to manage technology to have what you need.

  • Every day – all over the world – people ask themselves what it takes for organizations to consistently and effectively provide goods and services to their customers. This is especially true when it comes to organizations that provide water services.

  • A well-maintained asset will be productive for many years and provide a high return on investment. Neglected assets often fail long before their expected useful lives expire.

  • An enabling environment creates an atmosphere that allows a flourishing and sustainable water sector where people have dependable and adequate services. The country enjoys a water sector that achieves economic, environmental and social goals.

  • There are always new challenges, technologies and opportunities. Organizations that face challenges, adopt new technologies and take advantage of opportunities prosper. Those that maintain the status quo stay the same or decline. 

  • People are never perfect. Neither are organisions.  And life is a journey – not a destination. We never finish. We can always be better.


    One of the most important assets of an organization is its human resources – the people who do the work...

  • Do you think that capacity development can help you and your organization do a better job? Then you will certainly find ideas that will be useful. You will also find ways to learn more.

  • The objective of most water systems is to satisfy a basic human need. Yet often, the poor do not have service – if they had it they would have a chance to escape the chains of poverty, malnutrition and disease.

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Every person on this planet needs water every day and each of us gets it in some way – although it is easier for some than it is for others...

Quality water is essential for public health and the health of the environment. In some places, water quality is better than in other places. Poor quality water that makes people sick, or harms the environment prevents people – and countries – from prospering. The challenge of providing reliable water services grows every day as more and more people join us on this planet.

How shall we meet these challenges and face these realities?

There are so many answers – financial, technical, managerial, political and social. It is probably fair to say that we have often depended too heavily on technical solutions and infrastructure. We are starting to understand that this is not enough. No one solution will make everything work well. The ways in which we manage water sectors or water utilities are a part of the solution – and the skills and motivation of people can make the difference between success and failure.

The IMPACT Guidebook is a contribution to the body of knowledge of how to establish, improve and maintain effective organizations – especially those in the water sector, written by people in the Africa and Middle East North Africa regions for people in these regions and elsewhere in the water sector.

The Guidebook Editions

ePaper Edition: The complete Guidebook is available to read on the Web using any browser and on any computer or tablet with Internet access. Your personal unlimited account is just US$ 30.00/€ 23.00. [Learn more here ›››]. To test whether the ePaper edition is convenient for you, check out the [Water-Impact Booklet ›››]

Printed Edition: The hardcopy IS availabe at the Online store here on the website, DWA-bookstore [ISBN 978-3-8236-1649-8, 766 pages, softcover, US$ 70.00 | EURO 55.00] or the Amazon Bookstore [ISBN 978-3-8236-1649-8, 766 pages, softcover, US$ 70.00 | EURO 55.00].

Resellers/Booktraders: Requests from resellers for special conditions are welcome at order(at)margraf-publishers(dot)com

All revenues from sales are intended to be used for translation of the Guidebook into Arabic and French through GIZ partner organizations.